What our customers are saying:
"We use Laserfiche to solve business problems across the enterprise. We started with 25 users, and after rolling out to 13 departments, we now have 600. In the next 3-4 years, every employee in the organization will use Laserfiche just like they use e-mail."
— Brandon Jackson
Gaston County, NC
Agility is Ability
Shared ServicesManagement Flows Overlay
Any ECM solution offered as a shared service must be flexible enough to meet the individual needs of offices, business units and departments with very different business processes, personnel and cultures. Laserfiche Rio was designed to meet the needs of organizations with large groups of diverse and autonomous business units that stand to realize significant ROI by deploying ECM as a foundational component of their technical architecture. The system bundles functionality so every group has the tools they need, regardless of their overall usage. Laserfiche Rio supports unlimited servers and repositories so organizations can deploy shared repositories, individual solutions or combinations of both, based on their needs, and can define their own topology in terms of clustering failover and high availability.
With document imaging, document management, records management and workflow baked into the core architecture, Laserfiche solutions can be rapidly implemented with the functionality of a customized solution at the price point of an off-the-shelf application. And, because shared skillsets are equally important as any technology offered as a shared service, Laserfiche takes advantage of existing Microsoft standards to offer a lower total cost of ownership.
The content-driven shared services model allows for business processes that can be repeated across the enterprise.
ECM Shared Services Evolutionary Life Cycle
Localize your Best Practices
Analyze the processes conducted by your business units, calculate their lowest common denominator, figure out which process is most efficient and then make it repeatable so you can roll it out to the entire organization. Many organizations start with simple variations on case management.
Standardize across Units
Look at your metadata models, consider implementing a master and develop a standardized skillset for your staff. This allows you to bundle competencies and refine your service culture.
The key to excellence in information delivery is to standardize the central system and customize the delivery. Consolidate all of your content into one ECM system, allowing the users to access content through any application.
Develop your service level agreements and roll out a menu of ECM functions in terms of head-count. At this stage you are actually creating value for the organization through your service offerings.
Constantly refine your menu of offerings. Auditing is continuous and proactive. Quality improvements are implemented using formalized change management processes.
With Laserfiche, defining a core set of functionality and standardizing on a comprehensive ECM foundation facilitates tailored system expansion in the most efficient and cost-effective manner. Standardizing on Laserfiche allows IT departments to develop business processes that can be repeated across the enterprise, allowing optimal resource efficiency, cost and service performance.
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